Shipping policy

At Mintslu, we are committed to providing a clear and transparent shipping experience for our customers.

Shipping Locations

This Shipping Policy applies to orders shipped within the United States.

Delivery Times

Order cutoff time: 5:00 PM (GMT-05:00) Eastern Standard Time.

Orders placed after this time will be processed on the next business day.
Handling time: 1–2 business days.
Transit time: 3–7 business days.
Estimated total delivery time: 4–9 business days.

Business days are Monday through Friday, excluding public holidays.

Carrier Services

We ship orders using trusted carriers such as USPS, UPS, and FedEx, depending on the destination and availability.

Shipping Costs

Free shipping is available on all orders within the United States, with no minimum purchase required.

Order Processing

After your order is placed, you will receive an order confirmation email. Orders are processed after payment has been successfully confirmed.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our customer service team and we will work to resolve the issue.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with a tracking number you can use to follow your delivery.

You may also visit our Track Your Order page.

Contact Information

Store name: Mintslu
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address: 5371 10th Avenue North, Suite 6 Greenacres, Florida 33463 United States
Email: info@mintslu.com
Phone number: +1 786 2091669

We aim to respond to your inquiries within 24 hours.

Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed