Refund policy
At Mintslu, we want you to feel confident about your purchase. If you are not satisfied with your order, we offer a simple return process.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
Items must be unused, in original condition, and returned with original packaging.
Restocking fee: $0. We do not charge restocking fees.
Return Policy Overview
- Return window: 30 days from delivery.
- Condition: Unused, original condition, original packaging.
- Support: Our team will assist you through the return process.
- Restocking fee: No fee charged.
Return Shipping Costs
Defective or incorrect products: No cost to the customer.
Customer remorse or change of mind: The customer is responsible for return shipping costs.
How to Return an Item
Step 1: Contact us by email at info@mintslu.com to request return authorization.
Step 2: Securely pack the item in its original packaging with all accessories.
Step 3: After your return is authorized, follow the return instructions and use the return address provided by our customer service team.
Do not send returns to our business address without prior authorization.
Refund Process
Inspection: Returned items are inspected upon arrival.
Refund timing: Approved refunds are processed within up to 7 business days. Additional processing time may be required by your payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or product, contact our support team and we will guide you through the process.
Contact Information
Store name: Mintslu
Company name: VNM GROUP LLC
Company number: L20000272344
Company Address:
5371 10th Avenue North, Suite 6 Greenacres, Florida 33463 United States
Email: info@mintslu.com
Phone number: +1 786 2091669
We aim to respond to your inquiries within 24 hours.
Customer Service Hours:
Monday to Friday: 9am – 6pm (GMT-5)
Saturday and Sunday: Closed